UK delivery 1-2 working days (Mon – Fri, excl Bank Holidays)
We sometimes use a signed for delivery service, therefore if you choose to have your order left in a safe place you are accepting responsibility for the parcel at the point of delivery to your safe place.
We aim to pick, pack and dispatch all orders within 2 working days. Please allow 1-4 working days for delivery. Large orders may be sent by express courier.
All our delivery dates are estimates and we cannot guarantee specific deadlines. Please note, we cannot be held responsible for any third party involvement where delays occur to deliveries.
Please return any unwanted, unused items in their original packaging to Ruby and the Angel 66a High Street Debenham Suffolk IP14 6RW with in 28 days for a full refund or exchange. Return postage has to be paid by the customer.
TERMS & CONDITIONS
Services available and prices may change without notice.
If you are using a gift voucher for payment you must bring the original voucher with you.
Any mechanical or electrical breakdowns on the premises are usually beyond my control. I endeavour to fix all faults quickly. No refunds or compensation will be offered unless such breakdowns are due to the negligence of Ruby and the Angel.
Opened/Used/Damaged products cannot be exchanged or refunded.
Gift Vouchers are non-refundable and no refunds are offered on expired vouchers.
Gift vouchers have no cash redemption value, no change can be given and they cannot be exchanged for further gift vouchers.
Vouchers can be exchanged for products and services of a higher value on payment of the difference. When using a monetary voucher no change will be given.
A gift voucher is only good for a single transaction, any remaining amount is not exchangeable for cash or another voucher or service or product.
Vouchers will be subject to verification at time of presentation.
In the event of any dispute the decision of Ruby and the Angel is final.
Ruby and the Angel reserves the right to amend these terms and conditions without prior notice.
Dispatch times may vary and delivery guarantees cannot be applied in the event of service interruptions or failures caused beyond Ruby and the Angels control.
Bookings using gift vouchers must be made in advance and are subject to availability please book early to avoid disappointment.
Vouchers are valid for 6 months from date of purchase.
Failure to present a valid voucher will results in full payment being required.